Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCYTH012 Mapping and Delivery Guide
Manage service response to young people in crisis

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency CHCYTH012 - Manage service response to young people in crisis
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to develop an agency approach to young people in crisis.This unit applies to community services work in a range of contexts.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes.
       
Element: Implement a framework for preventing crisis situations
  • Develop a framework to address prevention and response to critical situations, and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context
  • Establish appropriate resources and mechanisms to assist workers to deal with crisis situations
  • Define details of organisation’s responsiveness to crisis situations and articulate to relevant personnel
  • Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility
  • Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations
       
Element: Support staff in responding to a crisis
  • Establish appropriate protocols for managing potential and actual crisis situations
  • Draft and regularly update procedures for the management of crises and communicate to staff and other relevant personnel
  • Ensure any crisis management procedures developed are consistent with legal and organisational obligations and constraints
  • Allocate resources for prompt and effective response to crisis situations
  • Provide appropriate crisis response training and update briefings to workers on a regular basis
  • Formulate appropriate advice for upgrade of organisation procedures including those related to workplace health and safety (WHS) and other industrial and legislative requirements
       
Element: Follow-up crisis situations
  • Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation’s policies and procedures
  • Define debriefing procedures and implement routinely
  • Provide opportunity for participation in review and evaluation of organisation responsiveness
  • Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Implement a framework for preventing crisis situations

1.1 Develop a framework to address prevention and response to critical situations, and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context

1.2 Establish appropriate resources and mechanisms to assist workers to deal with crisis situations

1.3 Define details of organisation’s responsiveness to crisis situations and articulate to relevant personnel

1.4 Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility

1.5 Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations

2. Support staff in responding to a crisis

2.1 Establish appropriate protocols for managing potential and actual crisis situations

2.2 Draft and regularly update procedures for the management of crises and communicate to staff and other relevant personnel

2.3 Ensure any crisis management procedures developed are consistent with legal and organisational obligations and constraints

2.4 Allocate resources for prompt and effective response to crisis situations

2.5 Provide appropriate crisis response training and update briefings to workers on a regular basis

2.6 Formulate appropriate advice for upgrade of organisation procedures including those related to workplace health and safety (WHS) and other industrial and legislative requirements

3. Follow-up crisis situations

3.1 Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation’s policies and procedures

3.2 Define debriefing procedures and implement routinely

3.3 Provide opportunity for participation in review and evaluation of organisation responsiveness

3.4 Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes.

Performance criteria specify the level of performance needed to demonstrate achievement of the element.

1. Implement a framework for preventing crisis situations

1.1 Develop a framework to address prevention and response to critical situations, and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context

1.2 Establish appropriate resources and mechanisms to assist workers to deal with crisis situations

1.3 Define details of organisation’s responsiveness to crisis situations and articulate to relevant personnel

1.4 Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility

1.5 Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations

2. Support staff in responding to a crisis

2.1 Establish appropriate protocols for managing potential and actual crisis situations

2.2 Draft and regularly update procedures for the management of crises and communicate to staff and other relevant personnel

2.3 Ensure any crisis management procedures developed are consistent with legal and organisational obligations and constraints

2.4 Allocate resources for prompt and effective response to crisis situations

2.5 Provide appropriate crisis response training and update briefings to workers on a regular basis

2.6 Formulate appropriate advice for upgrade of organisation procedures including those related to workplace health and safety (WHS) and other industrial and legislative requirements

3. Follow-up crisis situations

3.1 Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation’s policies and procedures

3.2 Define debriefing procedures and implement routinely

3.3 Provide opportunity for participation in review and evaluation of organisation responsiveness

3.4 Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Develop a framework to address prevention and response to critical situations, and which reflects consideration of beliefs, rights and needs of client and responsibilities of organisation within a legislative and statutory context 
Establish appropriate resources and mechanisms to assist workers to deal with crisis situations 
Define details of organisation’s responsiveness to crisis situations and articulate to relevant personnel 
Store and maintain all information related to crisis situations to maximise accessibility, accuracy, currency and legibility 
Implement procedures to ensure clients have ready access to information that may help to resolve crisis situations 
Establish appropriate protocols for managing potential and actual crisis situations 
Draft and regularly update procedures for the management of crises and communicate to staff and other relevant personnel 
Ensure any crisis management procedures developed are consistent with legal and organisational obligations and constraints 
Allocate resources for prompt and effective response to crisis situations 
Provide appropriate crisis response training and update briefings to workers on a regular basis 
Formulate appropriate advice for upgrade of organisation procedures including those related to workplace health and safety (WHS) and other industrial and legislative requirements 
Complete all required reporting and ensure it is comprehensive, accurate and consistent with organisation’s policies and procedures 
Define debriefing procedures and implement routinely 
Provide opportunity for participation in review and evaluation of organisation responsiveness 
Identify needs of all specific parties which arise from a crisis situation and develop strategies to ensure they are addressed 

Forms

Assessment Cover Sheet

CHCYTH012 - Manage service response to young people in crisis
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCYTH012 - Manage service response to young people in crisis

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: